Privacy Policy
Last updated: January 2026
At Pearl Spark, we are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.pearlspark.co.uk.
1. Who We Are
Pearl Spark is a UK-based supplier of cleaning products for households and businesses.
Website: https://www.pearlspark.co.uk
Email: info@pearlspark.co.uk
We act as the data controller for all personal data collected through this website.
2. Information We Collect
We may collect the following personal information:
- Name
- Billing and delivery address
- Email address
- Phone number
- Payment and transaction details
- IP address and browser information
- Order history and customer support messages
We only collect data that is necessary to provide our services.
3. How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Communicate about your purchases
- Provide customer support
- Improve website performance and user experience
- Meet legal and accounting obligations
- Detect fraud and prevent misuse
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity (to fulfil orders)
- Legal obligation (tax and accounting records)
- Legitimate interests (site security and improvement)
- Consent (marketing communications where applicable)
5. Payments
Payments are processed securely through trusted third-party payment providers.
Pearl Spark does not store or have access to full payment card details.
6. Cookies
We use cookies to:
- Enable essential site functionality
- Analyse website traffic
- Improve performance and usability
You can manage or disable cookies through your browser settings.
7. Sharing Your Data
We may share limited data with trusted service providers, including:
- Payment processors
- Delivery and logistics partners
- Website hosting and analytics providers
All partners are GDPR-compliant and only process data on our instructions.
8. Data Retention
We retain personal data only for as long as necessary to:
- Complete transactions
- Comply with legal requirements
- Resolve disputes
Order and accounting data is typically retained for up to 6 years in line with UK law.
9. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Withdraw consent at any time
To exercise your rights, contact us at info@pearlspark.co.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@pearlspark.co.uk